Clik here to view.
How to balance speed and quality customer service
It’s not enough to resolve issues quickly anymore. Businesses need to meet their customers with the personalized service they’re accustomed to on other channels. Like how the barista at your...
View ArticleClik here to view.
The social media customer service metrics that experts measure
When you think about social media customer service, there are probably two encounters that come to mind: the best experience a brand ever provided…and the worst. For example, maybe you’re completely...
View ArticleClik here to view.
How to create a complaint management system to protect your brand reputation
Getting complaints about your business never feels great. They can also severely impact your reputation. Given the potential fallout, it’s understandable why you might want to avoid complaints...
View ArticleClik here to view.
Top 10 customer service software tools to use in 2024
Customer service software is integral to any company’s tech stack today. Especially since the quality of your customer care ties directly to your bottom line. Strong service leads to longer-term...
View ArticleClik here to view.
Social media customer service: What it is and how to improve it
Social media customer service has become a consumer staple. The era of phone queues or endless email chains is long gone. Consumers today are commenting, tagging and sending direct messages to brands...
View ArticleClik here to view.
Customer retention strategies for 2024
Social media and customer retention are intrinsically linked because social has become a key player in the entire customer journey. The average buyer’s journey is becoming more dynamic, and social...
View ArticleClik here to view.
Customer service tiers: What they are and how to create them
Picture this: You log on for the day to see what customer inquiries came in overnight. The majority are asking if hours will be adjusted during an upcoming bank holiday. One person, however, is...
View ArticleClik here to view.
Marketing leaders: If you’re not hyper-focused on customer care, you’re...
Businesses worldwide lose trillions every year due to poor service experiences. I spent over five years of my career at a leading customer service software company, and many more working with another...
View ArticleTemplate: Social Media Customer Service Training Deck
Social media is unlike any other customer service channel. It exists in a middle ground between marketing and customer support, blurring lines between the two teams. Success in this space starts with...
View ArticleClik here to view.
What is a Net Promoter Score (NPS) and how do you measure it?
The modern customer journey exists across multiple channels and countless touchpoints. To get a truly cohesive view of your customer experience, you need to be tracking your Net Promoter Score (NPS)....
View ArticleClik here to view.
Post Performance Report: Brands transforming social customer care
Welcome back to the Post Performance Report (PPR), a series where we compile and analyze social media posts and campaigns inspiring us, and breakdown what makes them so genius. We unpack how your brand...
View ArticleThe Hashtag Help Desk: Modern Strategies for Social Media Customer Service in...
The post The Hashtag Help Desk: Modern Strategies for Social Media Customer Service in APAC appeared first on Sprout Social.
View ArticleClik here to view.
11 Social messaging apps every marketer should know in 2024
Social media messaging is an integral part of daily life for most of us. Today, 70% of people agree they expect to have conversational experiences with brands on social media, too. But finding ways to...
View ArticleClik here to view.
How escalation management creates seamless customer service experiences
You know when you’re working with a customer service team that has pressure-tested escalation management processes in place. It’s a difference you can measure—mainly in time saved. A lot of work goes...
View ArticleClik here to view.
9 Chatbot builders to enhance your customer support
Chatbots are strategic assets that enhance your customer care and marketing strategies. The technology has come a long way from being simply rules-based to offering features like artificial...
View Article
